Frequently asked questions

Need some help?

Can you tell me how busy my train will be?
Do you have toilet facilities open in your stations?
Are there any toilets on the trains?
I have a National Rail Voucher that I have not been able to use and is due to expire, what do I do?
How do I get in touch?
How do I get a same-day response?
I need help with a ticket I've bought online
What compensation am I entitled to if my train was late?
I’ve left something on the train – how do I get it back?
Can I get a discount for a group booking?
Can I get a refund on unused train tickets?
What if I buy a ticket from a machine at the station and then find it cheaper somewhere else?
Where can I find train station information?
Can I sit in First Class when the train is busy?
Why do I have to show my ticket to the conductor?
Why don't you add extra carriages when it's busy?
Can I take my bike on the train?
How much luggage can I take on a train?
What items can’t I bring on board?

Manchester Airport to Edinburgh from

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